Return and Refund Policy

Last updated: November 09, 2024

Thank you for shopping with FINE WINES. Please read our return policy carefully.

1. No Returns, Refunds, or Exchanges:
We regret to inform you that we do not accept returns, provide refunds, or offer exchanges on any products purchased from FINE WINES. This policy is in place due to the nature of our products and their perishable nature.

2. Incorrect Products:
Despite our stringent quality control measures, if you receive a incorrect product, please contact us immediately via WhatsApp with the following information:
– Order number
– Details of the issue (e.g.,  incorrect item received)
– Clear photographs of the product and packaging

We will assess the issue and provide further instructions on how to proceed.

3. Reporting Timeframe:
Any concerns regarding damaged or incorrect products must be reported to us within 12 hours of receiving the order. We may not be able to address issues reported after this timeframe.

4. Resolution:
Depending on the nature of the issue reported, we may offer a replacement of the product or issue a store credit for the value of the damaged or incorrect item within 7-10 working days.

5. Contact Us:
For any further questions or concerns regarding our return policy, please reach out to us via WhatsApp. We are here to assist you promptly.

6. Policy Updates:
FINE WINES reserves the right to amend this return policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.