About
Are our wines completely Alcohol free ?
Since all our wines are naturally fermented , 100 percent homemade , there are extremely minimal percentages of alcohol that may be found . However , these are well below the statutory levels and are safe to be categorised as non alcoholic beverages.
What are fruit wines ?
Fruit wines are fermented beverages ( alcoholic or non alcoholic) made from any kind of fruits . We make wines from grapes , pineapples , apples , different berries , bananas and so on . These also have additional flavoured of spices and herbs.
How are wines packaged?
– The wines are filled in transparent high grade plastic bottles with a sealed cap closure . For orders placed online , bottles are carefully packed and shipped across any place in India .
Do the wines contain added sugar ?
– Yes , minimal amounts of sugar is added only at the time of fermenting.
How do the wines taste? With what food does the wines get paired good ?
Each flavoured wine has unique flavour profile and can be paired with many Indian and continental dishes . You can explore them at “ shop our wines “ page.
Are wines fermented?
Yes , the wines are naturally fermented in wooden barrels with the help of naturally occurring yeasts without any additives.
Storage
How should the bottles be stored once opened and how long ?
Once the bottles are opened , they need to be closed tight after serving to avoid oxidation. They can be stored in refrigerator for not more than 2 months.
What is the shelf life of unopened bottles ?
Our wines can be stored for upto 48 months.
How should bottles be stored ?
The bottles should be stored in an upright position , away from sunlight in a cool dark place.
Serving
How should the wines be served ?
We recommend to chill the wines in the refrigerator for atleast an hour before serving .
Ideally 10 – 12 degrees should be good to serve.
What is the recommended serving size ?
We recommend 1-2 oz ( 30 – 60 mL ) per standard serving.
Uses
Are there any proven health benefits to drinking fruit wines ?
Fruit wines have nutritional benefits and therapeutic values . For example red wine is known to have rich amount of antioxidants, banana wine has potassium, ginger wine is known to cure common cold n cough.
Can the wines be used to make cocktails ?
Yes , off course. You can play with flavours and create many classic and modern cocktails using our homemade non alcoholic wines.
Shipping
We strive to ensure that your experience with us is as seamless as possible, including the delivery of your favorite non-alcoholic wines. We partner with Shiprocket to offer you a variety of shipping options tailored to your needs.
Shipping Methods:
When you place an order, you’ll have the option to choose your preferred courier. Each courier has different shipping times and costs, allowing you to select the option that best suits your needs.
Order Processing:
Please allow 1-2 business days for order processing before your item is shipped.
Delivery Areas:
All Over India.
Tracking Your Order:
Once your order has been shipped, you will receive a tracking number via email from shiprocket. You can track your shipment using the Shiprocket tracking link for real-time updates on your delivery status.
Can I change my shipping method/address after placing an order:
Unfortunately, once an order is confirmed, we cannot change the shipping method/address. Please ensure you select your preferred courier and proper address at checkout.
What should I do if my order hasn’t arrived:
If your order does not arrive within the estimated delivery time, please contact us through WhatsApp, and we’ll assist you.
Returns
What is your online returns policy?
We regret to inform you that we do not accept returns, provide refunds, or offer exchanges on any products purchased from FINE WINES. This policy is in place due to the nature of our products and their perishable nature.
Incorrect Products:
Despite our stringent quality control measures, if you receive a incorrect product, please contact us immediately via WhatsApp with the following information:
– Order number
– Details of the issue (e.g., incorrect item received)
– Clear photographs of the product and packaging
We will assess the issue and provide further instructions on how to proceed.
Reporting Timeframe:
Any concerns regarding damaged or incorrect products must be reported to us within 12 hours of receiving the order. We may not be able to address issues reported after this timeframe.
Resolution:
Depending on the nature of the issue reported, we may offer a replacement of the product.
Contact Us:
For any further questions or concerns regarding our return policy, please reach out to us via WhatsApp. We are here to assist you promptly.
Refund
No Refunds:
We regret to inform you that we do not accept provide refunds on any products purchased from FINE WINES. This policy is in place due to the nature of our products and their perishable nature.
